Archive for March, 2009

Provoke Your Customers

Tuesday, March 24th, 2009 Posted in Creating Customer Value | Comments Off

The cover story of the March issue of the Harvard Business Review (HBR) is Provoke Your Customers, by Lay, Hewlin and Moore.  For anyone who is wondering how to create ... Read more..

Leadership Stress vs. Overstress

Thursday, March 12th, 2009 Posted in Dealing with Stress, Anxiety and Fear | No Comments »

At the risk of stating the obvious, most folks are under a boat-load of stress these days. And coping with that stress the best they know how, probably with some ... Read more..